Where can I buy authentic matcha in Bangladesh?

Matcha BD is Bangladesh's authorised Japanese matcha store, available online at www.matcha.bd with nationwide delivery. You can also visit us at #418, Level 3, Concord Shopping Complex, Khilkhet, Dhaka 1229.

What is the price of matcha in Bangladesh?

Matcha powder at Matcha BD starts from Tk 399 for 30g of 3A Organic Grade. Complete 4-in-1 Starter Combos start at Tk 1,590. Ceremonial Grade Uji Matcha Combos are priced at Tk 2,490.

Is matcha available for delivery outside Dhaka?

Yes. Matcha BD delivers to all districts across Bangladesh. Standard delivery takes 2 to 4 business days. Cash on Delivery is available nationwide.

What is the difference between ceremonial and culinary matcha?

Ceremonial grade matcha (5A, 6A, Uji) is made from the youngest first-harvest tea leaves, producing a naturally sweet and smooth flavour ideal for drinking. Culinary grade (3A) uses slightly older leaves with a stronger, earthier flavour, perfect for lattes, baking, and cooking.

What comes in a Matcha Starter Kit?

Our 4-in-1 Starter Combos include: matcha powder of your chosen grade, a 120-prong Bamboo Whisk (Chasen), a Bamboo Chashaku Spoon, and an Airtight Ceramic Storage Caddy.

Is Japanese matcha available in Bangladesh?

Yes. Matcha BD is an authorised importer of Japanese matcha in Bangladesh. Our Uji Ceremonial Grade matcha is sourced from the Uji tea-growing region in Kyoto, Japan.

Refund policy

Refund and Return Policy

Last updated: July 08, 2026

At Matcha.BD, we want you to be completely happy with your order. Because matcha and flavoured matcha blends are food products, our return rules are designed to protect both your satisfaction and food safety. Please read this policy before placing an order. If anything is unclear, reach out through our contact page and we will help.

Damaged, Defective or Wrong Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us within 48 hours of delivery with your order number and clear photos (or a short unboxing video) of the product and packaging. Once we verify the issue, we will send a free replacement or issue a full refund, including any delivery charge you paid. You will not pay anything extra for our mistake.

Returns for Unopened Products

If you change your mind, you may return any unopened product within 7 days of delivery. To be eligible, the product must be unused, sealed, and in its original packaging, and you will need your order number or proof of purchase. Return delivery costs for change-of-mind returns are paid by the customer.

Non-Returnable Items

For food safety reasons, we cannot accept returns of any opened or partially used matcha, flavoured matcha, or other consumable products, unless the product itself is defective. Sale items, combo offers, and free gifts are also non-returnable.

How to Request a Return

Contact us by phone or email with your order number and the reason for the return. Do not send any product back before we confirm your return request: unapproved parcels cannot be accepted. Once approved, we will share the return instructions and address with you.

Refunds

After we receive and inspect your return, we will notify you of the decision. Approved refunds are issued within 7 business days through bKash, Nagad, bank transfer, or your original payment method, whichever you prefer. For Cash on Delivery orders, refunds are sent via bKash, Nagad, or bank transfer. If you have not received an approved refund after 10 business days, contact us and we will resolve it immediately.

Exchanges

The fastest way to get a different product is to request a return for the unopened item and place a new order. For damaged or wrong items, we will always offer a direct replacement first.

Order Cancellation

You can cancel an order free of charge any time before it has been handed to the courier. Once the parcel is on the way, cancellation is treated as a change-of-mind return under the rules above.

For delivery timelines, see our Shipping and Delivery policy. For the full terms of shopping with us, see our Terms of Service and FAQ.