Privacy policy
Privacy Policy
Last updated: July 08, 2026
Matcha.BD (we, us, our) operates the website www.matcha.bd and related services (the Services) to bring premium matcha to customers in Bangladesh. This Privacy Policy explains how we collect, use, and share your personal information when you visit our site, place an order, or contact us. Our store is powered by Shopify, which helps us provide the Services. By using the Services, you agree to this policy.
Information We Collect
• Contact details: your name, phone number, email address, and shipping address
• Order information: the products you view, add to cart, or purchase, and your payment method (Cash on Delivery, bKash, Nagad, card, or bank)
• Account information: your login details and preferences if you create an account
• Communications: messages you send us by email, phone, WhatsApp, or social media
• Device and usage information: your IP address, browser, and how you interact with our site, collected through cookies and similar technologies
How We Use Your Information
• To process and deliver your orders, including sharing your name, phone number, and address with our courier partners for delivery
• To confirm orders and send delivery updates by phone, SMS, or email
• To provide customer support and handle returns and refunds
• To send offers and updates if you have opted in: you can unsubscribe at any time
• To prevent fraud, keep our store secure, and comply with the laws of Bangladesh
How We Share Your Information
We never sell your personal information. We share it only with: Shopify (our store platform), courier and delivery partners (to deliver your order), payment providers (to process payments), and marketing tools we use to run our store. Each of these partners handles your data under their own privacy terms. We may also share information when required by law.
Cookies
We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site so we can improve it. You can control cookies through your browser settings, though some parts of the store may not work without them.
Relationship with Shopify
Our store is hosted by Shopify, which collects and processes information about your use of the Services in order to provide and improve them. To learn how Shopify handles your data, see the Shopify Consumer Privacy Policy. Depending on where you live, you can also exercise data rights through the Shopify Privacy Portal.
Third-Party Links
Our site may link to external websites, such as our social media pages. We are not responsible for the privacy practices of other sites, so please review their policies when you visit them.
Children
Our Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
Security and Retention
We take reasonable measures to protect your information, though no online system is completely secure. We keep your information only as long as needed to serve you, meet legal requirements, and resolve disputes.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. You can opt out of marketing messages using the unsubscribe link in any email or by contacting us directly. We will respond to all requests within a reasonable time.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date above. This policy works together with our Terms of Service.