Terms of service
Terms of Service
Last updated: July 08, 2026
1. Overview
Welcome to Matcha.BD. These Terms of Service (Terms) govern your use of the website www.matcha.bd and all related services (the Services), operated by Matcha.BD, Dhaka, Bangladesh. Our store is powered by Shopify. By visiting our site or purchasing from us, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Services.
2. Eligibility and Account
You must be at least 18 years old, or use the Services under the supervision of a parent or guardian, to place an order. You are responsible for providing accurate contact and delivery information and for keeping your account credentials secure.
3. Our Products
We work to represent our products accurately, including origin, grade, and ingredients. Product colours may look slightly different on your screen depending on your device. Product descriptions, availability, and offers may change at any time without notice. Every batch of our matcha products is backed by a supplier Certificate of Analysis, available on each product page.
4. Orders and Cash on Delivery
When you place an order, you are making an offer to purchase. We may confirm your order by phone or SMS before dispatch, and we reserve the right to decline any order, for example where delivery information is incomplete or previous Cash on Delivery orders were refused without reason. Repeated refusal of confirmed COD parcels may result in COD being unavailable for future orders.
5. Prices and Payment
All prices are shown in Bangladeshi Taka (BDT) and may change without notice. The price charged is the price shown at the time you place your order, plus any delivery charge shown at checkout. We accept Cash on Delivery and the digital payment methods shown at checkout. Promotional offers are governed by their own terms.
6. Shipping and Delivery
We deliver across Bangladesh: within 24 to 48 hours inside Dhaka and within 2 to 4 days elsewhere. Full details, including charges and what happens if a delivery fails, are in our Shipping and Delivery policy. Delivery times are estimates and may be affected by courier delays, weather, or events outside our control.
7. Returns and Refunds
Returns, replacements, and refunds are handled under our Refund and Return Policy. In short: report damaged or wrong items within 48 hours of delivery, and unopened products may be returned within 7 days. Opened food products cannot be returned for safety reasons.
8. Intellectual Property
All content on the Services, including the Matcha.BD name, logo, product photos, text, and design, belongs to Matcha.BD or its licensors. You may not copy, reproduce, or use our content for commercial purposes without our written permission.
9. Reviews and Feedback
By submitting a review, photo, or other feedback, you allow us to use, display, and share it to operate and promote our store, without compensation. Feedback must be your own, honest, and lawful. We may remove content that is offensive, false, or infringes the rights of others.
10. Prohibited Uses
You may not use the Services for any unlawful purpose, to transmit malicious code, to scrape or copy our content or data, to impersonate others, or to interfere with the operation or security of the store. We may suspend access for any violation of these Terms.
11. Relationship with Shopify
Matcha.BD is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Matcha.BD. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Matcha.BD, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Matcha.BD.
12. Third-Party Links
Our site may contain links to third-party websites, including our social media pages. We are not responsible for the content, accuracy, or practices of third-party sites. Visiting them is at your own risk.
13. Disclaimer and Limitation of Liability
The Services and products are provided as is and as available. We do not guarantee that the site will be uninterrupted or error-free. To the fullest extent permitted by the laws of Bangladesh, Matcha.BD and its team will not be liable for indirect, incidental, or consequential damages arising from your use of the Services. Our total liability for any claim is limited to the amount you paid for the product concerned.
14. Indemnification
You agree to indemnify and hold harmless Matcha.BD, Shopify, and our team from claims arising out of your breach of these Terms, your violation of any law, or your misuse of the Services.
15. Governing Law
These Terms are governed by the laws of the People's Republic of Bangladesh. Any dispute will be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.
16. Changes to These Terms
We may update these Terms from time to time. The latest version will always be posted on this page, and continued use of the Services after changes are posted means you accept the updated Terms.